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Frequently Asked Questions (FAQ)


WHAT TYPE OF FILE DO I HAVE TO SEND?
For small balloons you can send us the PC file available to you, e.g. .ai Illustrator, .cd CoreDraw, .eps, .jpg, .pdf, etc.
For large balloons we need a vectorized PC file, e.g.  .ai illustrator, .cdr CorelDraw or . eps.

CAN EVERYONE ORDER FROM RICK'S COMPANY?
Rick's Company is a supplier of event management firms, multinationals, store chains, wholesale firms and the like. Therefore our prices are quotes excluding 21% VAT.
Private individuals can order printed balloons up from an order size of 25 pieces via www.ballonpro.eu, and can also contact our shop in Brussels that exclusively caters to them:
BALLON BALLON, Koninklijke Parklaan 1, 1020 Brussels. Telephone: 02-476.27.09 -  Business hours: Tuesday to Saturday, 10am to 6pm

HOW FAST WILL MY ORDER OF PRINTED BALLOONS BE READY?
Depending on the order in about 10 business days. To be able to offer you the lowest price, we plan one week in advance to let our machines print in shifts of one color. If you have an urgent order, we can evaluate our planning to see whether we are able to reschedule and process your order faster.

IS IT POSSIBLE TO ORDER A CUSTOMIZED BALLOON DECORATION?
That is possible. Rick's Company has a number of standardized balloon decorations but it might be that you want to cover your storefront in balloons, or you want decorations for a certain hall and for a certain topic. In these cases, we are happy to visit your venue and locally discuss the best options.

WHAT ARE THE BUSINESS HOURS OF RICK'S COMPANY?
Our offices in Brussels are open Monday to Friday, 9am to 5pm. During our business hours you can reach us via telephone, fax, or email. If you would like to see us in person we kindly request you to call us to schedule an appointment to ensure that we can give your planning appointment our full attention.

DOES RICK'S SHIP INTERNATIONALLY?
Definitely. Balloon decorations are shipped to all destionations in the Benelux area. Printed balloons are shipped throughout Europe via courier service.

CAN I CALL RICK'S COMPANY DURING THE WEEKEND?
Although our offices are closed during the weekend, our decorators usually work. You can reach the person in charge at the mobile number on your order form. On Saturdays between 10am and 6 pm you can also call our store under 02-476.27.09.